Terms and Conditions

FLORAL PRESERVATION

  • I understand that I am in charge of the shipping or drop off of my bouquet to Orma studio.

  • It is the client’s responsibility to inform Orma of any change of address, email, or phone number. 

  • I understand that my bouquet will be worked with-in the condition that it is received.

  • I understand that not all flowers in my bouquet will be used due to thickness, flower condition, or lack of space.

  • I understand that during the preservation process flowers do fade and will change color/shade and appearance.

  • I understand that due to the handmade process of preservation, there may be translucent spots on the flowers, bubbles, and natural debris present. Spray painted flowers may show bleeding of the colors once cast in resin. Translucent spots on flowers or "bruising" can be caused by handling the blooms before, during, and after your event. Translucent spots cannot be noticed before casting as it is not visible from fresh or dried blooms in most cases.

  • I understand that due to the drying of fresh blooms, the color may change slightly or drastically. Most flowers dry close to their original color, still vibrant but a slightly deeper shade.

  • All epoxy resin will develop an a slight yellow hue over time, but Orma uses the highest quality of epoxy in the market that will ensure your pieces last for many years to come. I understand that resin may amber over time, and this will cause my keepsake to change from clear to yellow tinted. I understand that keeping this out of sunlight and heat can potentially slow the ambering process. 

  • I understand that I am purchasing handmade custom art there might be imperfections. None of these said imperfections, if present at all, will distract from the beauty of the piece.

  • I understand that pour lines are visible on the sides of the pieces and this does not distract from the beauty of the piece.

  • I understand that I have the choice of a layout design preview. Layout previews are offered for main pieces only. Design options vary based on types and size of flowers, and condition of the dried blooms, so for these reasons the design will be left up to the artist

  • I understand that even after a layout preview is approved, floating may occur and changes may need to be made to keep the integrity of the project.

  • I agree to a $100 deposit at the time of booking.

  • I understand that orders may be upgraded and I may add additional pieces if adequate flowers are available.

  • I understand that no refunds will be issued for changing of flowers (color / bruising) and ambering of resin.

  • ​I understand that because of the delicate processes included in the preservation of flowers there are delays that can cause the finish time to take longer than anticipated. Orma reserves the right to extend completion times if needed. 

  • I understand this is not a direct replica of the original bouquet design, rather a beautiful artistic representation of the bouquet. 

  • Orma Florals is not responsible for the natural aging of epoxy resin art work.  Please follow all care instructions to help your pieces last for many years to come. 

  • Orma reserves the right to use the photographs of the client’s keepsake or any portion thereof for marketing and advertising. 

  • Orma Florals will not be responsible for loss of flowers due to fire, storm, loss of electricity, Flood, Mechanical failure, or any circumstances beyond control. 

FLORAL DESIGN

Return Policy

  • Orma provides fresh, beautiful florals. It is important that customers understand that fresh flowers are extremely delicate and require proper care, which will impact how long the flowers will last!

  • Orma Florals does not offer refunds.

Substitution Policy

  • In some instances, a photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

  • Although the actual arrangement or bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case, please understand the style, theme, and color scheme of the arrangement is preserved and will only substitute items of equal value or higher value.